Effective Date: November 1, 2024
At Island Best Rental, we value and respect the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you rent a motorbike from us. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following personal information when you rent a motorbike or use our services:
- Personal Identification Information: Name, email address, phone number, date of birth, passport details, and identification documents.
- Payment Information: Credit card details, bank account numbers, and billing address.
- Rental Details: Rental start and end dates, type of motorbike rented, location, and any special requests or preferences.
- Device Information: IP address, browser type, operating system, and other information related to your interaction with our website and services.
2. How We Use Your Information
We use the collected information for the following purposes:
- Rental Services: To process and fulfill your motorbike rental request, manage bookings, and provide the services you requested.
- Customer Support: To respond to inquiries, resolve issues, and provide assistance throughout your rental period.
- Payments and Billing: To process payments securely, manage transactions, and prevent fraud.
- Marketing and Promotions: With your consent, send promotional emails, newsletters, or updates about our services, special offers, and discounts.
- Legal Compliance: To comply with legal obligations, such as providing information to authorities if required by law.
3. How We Protect Your Information
We take reasonable measures to safeguard your personal information. This includes the use of encryption, secure servers, and access controls to protect against unauthorized access, disclosure, alteration, and destruction of your data.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners or service providers who assist us in providing our services, such as payment processors, insurance providers, or marketing partners. These third parties are obligated to keep your information confidential and secure.
We may also disclose your personal information if required by law, such as to comply with a legal process or to protect our rights, property, or safety, or that of others.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your user experience. Cookies help us analyze website traffic, remember your preferences, and personalize content. You can modify your browser settings to decline cookies, but this may affect some functionality of our website.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct or update any incorrect or outdated information.
- Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
- Opt-Out: You can opt out of receiving promotional emails or newsletters from us by following the unsubscribe instructions in each email.
To exercise your rights, please contact us at [contact email or phone number].
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Island Best Rental – Motorbike Rental Service Division
Jl. Batur Sari, Gg. Muntir No. 88, Sanur
Tel. +62 889 8737 2761
Email: [email protected]
Thank you for trusting Island Best Rental with your motorbike rental needs. We are committed to protecting your privacy and providing you with the best service possible.
